Men's Full-Zip Midweight Fleece Hoodie with Front Pockets

ROBERTO GUSCIGLIO · Policy center

Privacy Policy

This Privacy Policy explains how ROBERTO GUSCIGLIO collects and processes personal data when you visit this Shopify store, place or attempt to place an order, contact us, subscribe to communications, or otherwise interact with the store. It is written for customers in Italy and reflects the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Italian privacy rules.

1. Data controller

The data controller is ROBERTO GUSCIGLIO, Meeboldstraße 16, 89522 Heidenheim an der Brenz, Germany. Privacy requests may be sent to support@tooeiao.com or made by telephone at +39 3289813541.

2. Personal data we may process

Identity and contact data: name, billing and delivery address, email address, telephone number, and account details.
Order data: products, variants, quantities, price, currency, discounts, returns, refunds, correspondence, and order status.
Payment-related data: payment method, authorization status, transaction identifiers, and limited card information supplied by payment providers. We do not ask customers to send complete card details by email or contact form.
Delivery data: recipient, address, carrier, tracking events, delivery confirmation, and information needed to investigate loss or damage.
Technical and usage data: IP address, device and browser information, cookie identifiers, security logs, pages viewed, and interactions with the website.
Communications: messages, support requests, complaints, withdrawal notices, guarantee claims, and information voluntarily supplied with them.
Marketing preferences: consent status, subscription choices, and engagement with communications where permitted.

3. Purposes and legal bases

To provide the website, process orders, take payment, deliver goods, manage returns, and respond to order requests where processing is necessary to perform a contract or take pre-contractual steps.
To issue accounting records, preserve legally required transaction information, respond to authorities, and comply with consumer, tax, product-safety, and other legal obligations.
To prevent fraud, secure the store, enforce legal claims, improve operational reliability, and protect customers and the business where a legitimate interest applies and is not overridden by individual rights.
To send optional marketing or use non-essential cookies where valid consent is required. Consent may be withdrawn at any time without affecting earlier lawful processing.

4. How data is collected

We collect data directly from you, automatically through the website and cookies, and from service providers involved in checkout, payments, fraud prevention, fulfillment, delivery, analytics, and customer support. We may also receive data from a person placing an order for another recipient. Please provide another person's data only when you are authorized to do so.

5. Shopify and service providers

The store is hosted on Shopify. We may share data with Shopify and with payment providers, banks, fraud-prevention providers, fulfillment partners, carriers, IT and security providers, professional advisers, and authorities where necessary for the purposes described above. Each recipient receives only the information reasonably needed for its role and may act as a processor or an independent controller under applicable law.

We do not sell personal data. We do not disclose it for unrelated third-party marketing without a lawful basis.

6. International transfers

Some providers may process data outside Italy or the European Economic Area. Where the GDPR requires a transfer safeguard, the transfer will rely on an adequacy decision, approved contractual clauses, or another legally recognized mechanism, together with supplementary measures where appropriate.

7. Retention

Personal data is retained only for as long as necessary for the relevant purpose and to meet applicable legal, accounting, tax, consumer-protection, fraud-prevention, security, dispute, and limitation-period requirements. Retention periods vary by record type. Data that is no longer required is deleted, anonymized, or restricted as appropriate.

8. Cookies and similar technologies

Strictly necessary technologies may be used to operate checkout, remember the cart, maintain security, prevent fraud, and provide requested functionality. Analytics, advertising, or other non-essential technologies are used only where permitted and, when required, after consent. Available cookie choices can be managed through the store's consent interface or browser settings. Blocking necessary cookies may prevent checkout or other requested functions from working.

9. Marketing communications

Marketing emails are sent only where there is an appropriate legal basis. You may unsubscribe through the link in a marketing message or by contacting us. Service messages about an order, security issue, legal notice, or requested support are not marketing and may still be sent when necessary.

10. Your GDPR rights

Subject to the legal conditions, you may request access, rectification, erasure, restriction, data portability, or objection to processing. You may withdraw consent at any time and object at any time to direct marketing. Where processing is based on legitimate interests, you may object for reasons relating to your particular situation.

We may request proportionate information to verify identity and protect personal data. Requests are normally answered within one month; the GDPR permits an extension for complex or numerous requests, with notice of the reason.

11. Complaints

Please contact us first so that we can investigate. You also have the right to lodge a complaint with the Italian supervisory authority, the Garante per la protezione dei dati personali, or with the competent supervisory authority in the EU Member State of your habitual residence, place of work, or the alleged infringement.

12. Security and data accuracy

We use organizational and technical measures appropriate to the nature of the processing. No internet transmission or storage system can be guaranteed completely secure. Customers should use unique credentials, protect account access, and notify us of suspected misuse. Please keep contact and delivery information accurate.

13. Children

The store is intended for customers able to enter a binding purchase contract. We do not knowingly request personal data from children for independent purchasing. A parent or guardian who believes a child has provided data without appropriate authorization should contact us.

14. Changes and contact

We may update this policy when the store, providers, or legal requirements change. The current version is published through the policy centre with its update date. Questions and rights requests may be sent using the contact information below.

Business contact information

ROBERTO GUSCIGLIO
Meeboldstraße 16
89522 Heidenheim an der Brenz
Germany

Email: support@tooeiao.com
Phone: +39 3289813541

ROBERTO GUSCIGLIO · Policy center

Shipping Policy

This Shipping Policy explains how orders from ROBERTO GUSCIGLIO are prepared and delivered. It is written for sales to customers in Italy. The order-specific destination, delivery charge, and available delivery information shown at checkout form part of the purchase information.

1. Delivery destinations

The destinations currently served are those accepted by Shopify checkout after a complete delivery address is entered. If checkout does not accept a country, region, postal code, island, post-office box, forwarding service, or other address type, delivery is not currently offered to that destination.

2. Address accuracy

The customer must provide a complete and accurate recipient name, street address, building or apartment details, postal code, city, country, email, and telephone number. Contact us immediately if a correction is needed. A change cannot be guaranteed after fulfillment begins, and a carrier may not permit rerouting.

3. Processing and delivery information

We do not publish an invented universal dispatch or delivery period. The information applicable to an order is displayed during checkout or communicated in the order confirmation. Processing may include payment authorization, address and fraud checks, stock allocation, packing, and carrier documentation.

If no different delivery date or period has been agreed, consumer goods will be delivered without undue delay and within the maximum period required by the Italian Consumer Code, generally no later than 30 days after conclusion of the contract.

4. Delivery charges

Available services and charges are displayed before the customer submits the order. Charges may depend on destination, parcel characteristics, service level, and order value. No delivery promotion, free-shipping threshold, or delivery guarantee applies unless it is expressly shown for the order.

5. Dispatch and tracking

When tracking is available, it is sent through the contact details supplied at checkout. A label-created status does not necessarily mean the carrier has physically received the parcel. Tracking updates are generated by the carrier and can be delayed.

An order may be divided into multiple parcels. Separate parcels may have different tracking numbers and arrive separately. No additional delivery charge will be added solely because we decide to split an order unless the customer later requests a different service and agrees to the charge.

6. Transfer of risk

For a consumer order, the risk of loss or damage generally passes when the consumer, or a third party designated by the consumer other than the carrier proposed by us, physically receives the goods. If the consumer independently appoints a carrier not offered by us, the statutory rule applicable to that arrangement applies.

7. Delayed delivery

If an agreed delivery date or period is missed, the consumer may require delivery within an additional period appropriate to the circumstances. If delivery still does not occur, the consumer may terminate the contract and obtain reimbursement in accordance with the Italian Consumer Code. An additional period may not be required where we refuse delivery or where timely delivery was essential and that importance was communicated before the order.

8. Lost, damaged, or incomplete parcels

Contact us promptly if a parcel is materially overdue, marked delivered but missing, opened, damaged, or incomplete. Provide the order and tracking numbers and, where possible, photographs of the external package, label, internal packaging, and affected goods. Keep the packaging while the issue is investigated.

We may contact the carrier, but a consumer is not required to resolve our carrier claim before receiving a remedy already due under mandatory law. Depending on the circumstances, the solution may include delivery, replacement, repair, price reduction, or refund.

9. Failed delivery and unclaimed parcels

A parcel may be returned if the address is incomplete, access is unavailable, collection is missed, or delivery is refused. After the parcel is received and identified, we will explain available redelivery, cancellation, withdrawal, or refund options. Reasonable additional costs attributable to the customer are charged or deducted only where they were properly disclosed and permitted by law.

10. Customs and cross-border delivery

The checkout will indicate any charges collected with the order. If goods are shipped from outside the destination's customs territory, authorities or carriers may assess import VAT, duties, brokerage, or handling charges not collected at checkout. We will not undervalue goods or misdescribe a commercial shipment. Mandatory price-transparency and cancellation rights remain unaffected.

11. Order changes and cancellation

Send a change or cancellation request as soon as possible. A request is effective only when confirmed because fulfillment may already have started. If dispatch cannot be stopped, the statutory withdrawal procedure may remain available after delivery.

12. Shipping contact

For delivery assistance, provide the order number, recipient name, delivery address, tracking number, and a concise description. Do not publish order or address information in a public social-media comment.

Business contact information

ROBERTO GUSCIGLIO
Meeboldstraße 16
89522 Heidenheim an der Brenz
Germany

Email: support@tooeiao.com
Phone: +39 3289813541

ROBERTO GUSCIGLIO · Company

About Us

ROBERTO GUSCIGLIO is an online store focused exclusively on Hoodies. The store is presented in English and serves customers through Shopify, including customers in Italy.

Our product focus

The catalogue contains only the hoodie styles and variant combinations currently displayed on the website. Product pages show the supplied title, photographs, description, options, availability, and price in euro. Customers should review the complete product page before ordering.

Clear information

We aim to make product choices and checkout information understandable. We do not claim a specific fibre composition, origin, certification, performance feature, sustainability status, or manufacturing method unless that information is expressly supplied for the product and displayed on its page.

Shopping for Italy

Policies for sales directed to consumers in Italy incorporate the mandatory protections of the Italian Consumer Code and applicable EU law. These include pre-contract information, the statutory right of withdrawal where applicable, delivery rights, the legal guarantee of conformity, protection of personal data, and access to competent consumer remedies.

Prices and checkout

The store uses euro (EUR). The final checkout summary identifies the selected products and variants, quantities, discounts, delivery charge, applicable taxes, and total payable. Product availability and the final amount are confirmed through checkout.

Customer care

For a product question, order request, delivery issue, withdrawal, return, conformity claim, payment question, privacy request, or complaint, contact us using the information below. Include the order number when applicable and never send complete card details or unnecessary sensitive information.

Business contact information

ROBERTO GUSCIGLIO
Meeboldstraße 16
89522 Heidenheim an der Brenz
Germany

Email: support@tooeiao.com
Phone: +39 3289813541

ROBERTO GUSCIGLIO · Customer care

Contact Us

Contact ROBERTO GUSCIGLIO about Hoodies, orders, delivery, withdrawal, returns, conformity claims, payments, privacy, or the website.

Direct contact

Email: support@tooeiao.com
Telephone: +39 3289813541
Address: Meeboldstraße 16, 89522 Heidenheim an der Brenz, Germany

Information that helps us respond

the order number and name used at checkout;
the email address associated with the order;
the product, variant, size, colour, and quantity concerned;
the tracking number for a delivery request;
a clear explanation and the requested solution; and
useful photographs for damage, non-conformity, or an incorrect item.

Never send a complete card number, card security code, banking password, account password, or unnecessary identity document.

Contact form

Full name Email address

Order number, if applicable Subject

Message

Withdrawal and returns

A withdrawal notice may be sent by email, contact form, telephone, or post before the statutory deadline. Identify the order and state clearly that you are withdrawing; a reason is not required. Contact us before sending goods because the operational return destination may differ from the business contact address.

Conformity claims

For an item that is defective, incorrect, or does not match the description, explain the issue and provide useful photographs where possible. The legal guarantee of conformity is separate from withdrawal and is not limited by a discretionary return condition.

Privacy requests

State the GDPR right you wish to exercise. We may request proportionate information to verify identity. Do not attach identity documents unless specifically and lawfully requested through an appropriate method.

Complaints

Explain the facts, relevant dates, steps already taken, and the requested outcome. Keep copies of messages and evidence. Direct contact does not restrict access to a competent Italian or EU consumer authority, supervisory authority, alternative dispute-resolution body, or court where available under mandatory law.

Business contact information

ROBERTO GUSCIGLIO
Meeboldstraße 16
89522 Heidenheim an der Brenz
Germany

Email: support@tooeiao.com
Phone: +39 3289813541

ROBERTO GUSCIGLIO · Policy center

Payment Policy

This Payment Policy explains payment display, authorization, security, and refunds for purchases from ROBERTO GUSCIGLIO. It should be read with the Terms & Conditions and Return & Refund Policy.

1. Currency and prices

The selling currency is euro (EUR). Product prices, discounts, delivery charges, taxes, and the total amount payable are displayed before the order is submitted. Consumer prices include VAT where applicable. If a bank or wallet converts EUR into another account currency, that provider determines its exchange rate and any conversion fee.

2. Available payment methods

The payment methods actually accepted are those displayed in Shopify checkout for the customer's location and order. Availability may depend on the provider, device, value, currency, authentication, or account eligibility. Display of a payment logo does not guarantee that every customer or order qualifies.

Do not send cash, complete card numbers, card security codes, banking passwords, or one-time authentication codes by email, telephone, or contact form.

3. Authorization and capture

Submitting an order authorizes the selected payment provider to verify the method and reserve or debit the amount shown. A bank may display a temporary pending authorization before final capture. Receipt of an order acknowledgement does not necessarily mean the order has been accepted; contract formation is described in the Terms & Conditions.

4. Strong Customer Authentication

A bank or payment provider may require Strong Customer Authentication, including 3-D Secure, an application confirmation, biometric verification, password, or one-time code. We cannot override an issuer's authentication decision. Never disclose an authentication code to anyone claiming to represent the store.

5. Payment security

Checkout is provided through Shopify and connected payment providers. Those providers operate the payment environment and ordinarily supply us only with limited transaction information. We do not intentionally store a complete card number or card security code in the theme or ordinary customer-service messages.

6. Failed or interrupted payments

A payment may fail because details are incorrect, credentials have expired, funds are insufficient, authentication is incomplete, the issuer restricts the transaction, or a security control is triggered. Checkout may allow another displayed method. If no valid order confirmation is created, do not repeatedly submit payment without checking the order status.

If the bank shows a pending amount after checkout reports failure, it may be a temporary authorization. The issuer controls its release. Contact the issuer, then contact us with the order number, date, amount, and only the last four digits of the card.

7. Fraud prevention

We and our providers may screen transactions to prevent unauthorized payment, fraud, misuse, and security incidents. An order may be held or cancelled where there is a lawful, objectively justified concern. Proportionate verification may be requested, and related personal data is processed under the Privacy Policy.

8. Billing information

The customer must provide accurate billing information and be authorized to use the payment method. Request a correction promptly. Legal or accounting requirements may prevent alteration of certain records after issuance.

9. Refunds

Approved refunds are normally issued to the original payment method. Statutory refund deadlines, including the 14-day withdrawal reimbursement rules, are explained in the Return & Refund Policy. After a refund is submitted, the bank or provider controls when the credit appears.

If the original card has expired or been replaced, the issuer commonly routes the refund to the linked account. We do not redirect a payment-card refund to an unrelated person.

10. Payment disputes

Contact us promptly if a charge, order, cancellation, or refund is unclear. This does not remove a legal right to challenge an unauthorized or incorrectly processed transaction with the bank or payment provider. Relevant order, delivery, communication, and refund records may be supplied to the provider when needed to investigate a dispute.

11. Payment contact

For assistance, provide the order number, transaction date, amount in EUR, payment method, and a concise description. Never send complete payment credentials.

Business contact information

ROBERTO GUSCIGLIO
Meeboldstraße 16
89522 Heidenheim an der Brenz
Germany

Email: support@tooeiao.com
Phone: +39 3289813541

ROBERTO GUSCIGLIO · Policy center

Terms & Conditions

These Terms & Conditions govern use of this Shopify store and online purchases from ROBERTO GUSCIGLIO. They are written in English for sales directed to consumers in Italy and are intended to operate with the Italian Consumer Code, Italian e-commerce rules, the GDPR, and applicable EU law.

1. Trader information

The trader is ROBERTO GUSCIGLIO, Meeboldstraße 16, 89522 Heidenheim an der Brenz, Germany. Email: support@tooeiao.com. Telephone: +39 3289813541.

2. Scope

A "consumer" is an individual acting outside a trade, business, craft, or profession. Product information, the order summary, and the Privacy, Shipping, Payment, and Return & Refund Policies form part of the information governing an order. Mandatory consumer rights prevail over any inconsistent term.

3. Products

The store sells Hoodies. The product page identifies the supplied title, photographs, description, price, and available variant options. Only characteristics expressly stated for that product are promised. We do not make unstated claims about materials, origin, certification, performance, sustainability, or manufacturing method.

Screen settings and lighting may affect colour appearance. Normal variation is not a defect where it is consistent with the description, but goods must still conform to the contract and mandatory law.

4. Prices and currency

Prices are displayed in euro (EUR). Consumer prices include taxes where applicable. Delivery charges, discounts, and the total payable are displayed before the order is submitted. A payment provider may apply its own currency conversion or account fee where the customer's payment account is not denominated in EUR.

5. Ordering process and correction of errors

The customer selects the product and variant, reviews the cart, enters billing and delivery data, chooses an available payment and delivery method, reviews the total, and submits the order through the final checkout action. Before submission, the customer can return to the relevant checkout step to correct input errors.

6. Contract formation

An automated message acknowledging receipt does not necessarily constitute acceptance. The contract is formed when we expressly accept the order or begin fulfillment, subject to mandatory law. We may decline or cancel an order where payment fails, stock is unavailable, information is materially incomplete, there is an objectively justified security or legal-compliance concern, or an obvious error affects the offer. Any captured payment for a cancelled order will be reversed or refunded.

7. Electronic records

Order and contract information is provided electronically. Customers should retain the order confirmation and applicable policies. Reliable electronic records may be used as evidence subject to applicable procedural law.

8. Payment

Payment methods are those displayed at checkout. The customer must be authorized to use the selected method and provide accurate billing information. Payment authorization, authentication, security, failed payments, refunds, and disputes are explained in the Payment Policy.

9. Delivery

The available destination, delivery service, charge, and order-specific delivery information are presented before payment. The customer must provide a complete and accurate address. Delivery, tracking, risk, delay, loss, damage, customs, and failed-delivery rules are explained in the Shipping Policy.

10. Right of withdrawal

Subject to statutory exceptions, an Italian consumer purchasing online may withdraw without giving a reason within 14 calendar days after receipt. The notice and return must follow the statutory timetable described in the Return & Refund Policy. An ordinary non-personalized hoodie will normally qualify for this right.

11. Legal guarantee of conformity

Consumers receive the mandatory legal guarantee for conformity, including the minimum two-year protection applicable to consumer goods. Where goods are non-conforming, the consumer may be entitled to repair or replacement without charge and, where the statutory conditions are met, a proportionate price reduction or termination and refund. This guarantee is separate from withdrawal and cannot be replaced by a commercial warranty or discretionary return policy.

12. Returns and refunds

A return is assessed according to its legal basis: withdrawal, lack of conformity, incorrect delivery, damage, or another expressly agreed basis. Different conditions and cost rules may apply. A discretionary condition cannot remove a mandatory remedy.

13. Website use

The website may be used for lawful shopping and information. Users must not attempt unauthorized access, introduce malicious code, interfere with security, impersonate another person, use payment credentials without authority, or exploit website content in violation of intellectual-property rights.

14. Intellectual property

Website structure, branding, text, graphics, photographs, and other protected materials are owned by or licensed to their respective rights holders. Access to the store does not transfer intellectual-property rights. Product names and third-party marks remain the property of their owners.

15. Liability

Nothing excludes or limits liability that cannot lawfully be excluded, including mandatory consumer guarantees, product liability, fraud, wilful misconduct, or liability for death or personal injury where applicable. Liability for a proven contractual breach is determined under applicable law. We are not responsible for an external website or service outside our control, without limiting responsibility the law places on us for providers used to perform the sales contract.

16. Personal data

Personal data is processed as described in the Privacy Policy. Non-essential cookies are subject to applicable consent requirements. Transaction records may be retained where necessary for legal, accounting, tax, fraud-prevention, security, or claim-management purposes.

17. Complaints

Send a written complaint to support@tooeiao.com with the order number, facts, supporting information, and requested solution. This direct process does not restrict access to any competent consumer authority, alternative dispute-resolution body, supervisory authority, or court available under mandatory law.

18. Governing law and jurisdiction

These Terms and consumer sales directed to Italy are governed by Italian law, together with applicable EU law. This choice does not deprive a consumer of stronger mandatory protection granted by the law of the consumer's habitual residence. Court jurisdiction is determined by mandatory consumer-jurisdiction rules; no clause requires a consumer to bring proceedings in a forum prohibited by law.

19. Severability and changes

If a provision is invalid or unenforceable, it will be limited only to the extent necessary and the remaining provisions continue to apply. The version accepted with an order governs that order. Later changes do not retroactively alter an existing contract unless required by law or expressly agreed.

20. Contact

Questions, withdrawal notices, conformity claims, and complaints may be submitted using the details below.

Business contact information

ROBERTO GUSCIGLIO
Meeboldstraße 16
89522 Heidenheim an der Brenz
Germany

Email: support@tooeiao.com
Phone: +39 3289813541

ROBERTO GUSCIGLIO · Policy center

Return & Refund Policy

This Return & Refund Policy applies to online purchases from ROBERTO GUSCIGLIO by consumers in Italy. It implements the mandatory withdrawal and conformity rights provided by the Italian Consumer Code and applicable EU law. Nothing here limits a stronger non-waivable right.

1. Fourteen-day right of withdrawal

Subject to statutory exceptions, a consumer may withdraw from a distance contract without giving a reason within 14 calendar days after the consumer, or a designated third party other than the carrier, receives the goods. If one order is delivered in separate parcels, the period generally begins when the last good is received.

2. How to exercise withdrawal

Before the period expires, send a clear statement that you are withdrawing from the contract. Email support@tooeiao.com, use the Contact Us form, call +39 3289813541, or send written notice to ROBERTO GUSCIGLIO, Meeboldstraße 16, 89522 Heidenheim an der Brenz, Germany.

The notice should identify the customer, order number, products concerned, date received, and a reliable contact method. A reason is not required. Keep evidence showing when the notice was sent.

3. Returning the goods

After sending the withdrawal notice, return the goods without undue delay and no later than 14 days after communicating withdrawal. We will provide order-specific return instructions. Do not send a parcel until those instructions have been supplied, because the operational return destination may differ from the business contact address.

Responsibility for the direct cost of returning goods is determined by the pre-contract information supplied for the order and mandatory law. If the customer was not legally informed that the customer must bear that cost, we will bear it where required.

4. Condition and handling

You may inspect a hoodie as you reasonably would in a physical shop, including checking its appearance, size, and basic fit. You are responsible only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Tags, packaging, and included items should be returned where reasonably possible, but their absence does not automatically remove a statutory right.

5. Refund after withdrawal

Following a valid withdrawal, we will reimburse payments received for the withdrawn goods and the cost of the least expensive standard delivery method offered for the order. Additional delivery cost resulting from a more expensive customer-selected method is not reimbursed unless mandatory law requires otherwise.

The reimbursement will be made without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold reimbursement until we receive the goods or the customer supplies evidence of having sent them back, whichever occurs first. The original payment method will normally be used unless another lawful method is expressly agreed, and no fee will be charged for the reimbursement.

6. Statutory exceptions

The right of withdrawal does not apply where a statutory exception under Italian law applies, for example to goods made to the consumer's specifications or clearly personalized. Ordinary, non-personalized hoodies normally remain eligible. An exception is applied only when the legal conditions are met and the relevant information was supplied before purchase.

7. Incorrect, damaged, or non-conforming goods

Withdrawal is separate from the legal guarantee of conformity. Consumers have a minimum two-year legal guarantee for goods that are defective, do not match the description, or lack the agreed characteristics. Depending on the legal conditions, the primary remedies are repair or replacement without charge. A proportionate price reduction or termination and refund may be available where repair or replacement is impossible, disproportionate, refused, late, unsuccessful, or causes significant inconvenience, or where the lack of conformity is sufficiently serious.

Report the issue promptly with the order number and useful photographs of the item, packaging, and delivery label. These materials help investigation but do not remove a mandatory remedy. The seller, rather than a manufacturer, remains responsible for the statutory guarantee.

8. Exchanges

An exchange is not complete until availability and instructions are confirmed. Where a direct exchange is unavailable, the lawful process may be a return and refund followed by a new order. This does not restrict a consumer's right to replacement as a conformity remedy where applicable.

9. Items sent without authorization

Contact us before sending goods so the return can be identified and directed correctly. We may reasonably ask for tracking or proof of dispatch. We are not responsible for a parcel sent to an unrelated address, but this does not limit rights where the consumer followed instructions supplied by us.

10. Contact

Withdrawal notices, return questions, and guarantee claims may be submitted using the following details. Never include complete payment-card information in a return message.

Business contact information

ROBERTO GUSCIGLIO
Meeboldstraße 16
89522 Heidenheim an der Brenz
Germany

Email: support@tooeiao.com
Phone: +39 3289813541